Optimum Phone International Calling Plan for direct-dialed calls made from the Subscriber's residence or from any phone via the International Calling Plan remote access number to destinations outside of the U.S., Puerto Rico, Canada and the U.S. Virgin Islands at per-minute rates. Only Subscribers in New York, New Jersey and Connecticut may use the remote access feature to make international calls. The per-minute rates vary by destination and are posted at Optimum.com/InternationalRates. The per minute rates are subject to change at any time and any updates will be effective upon posting at Optimum.com/InternationalRates. Charges for International Calling Plan at the per-minute rates will appear on Subscriber's monthly billing statement for the relevant usage cycle as indicated on the billing statement (the "<strong>Usage Cycle</strong>"). International Calling Plan will be billed in thirty-second increments and rounded up to the nearest thirty second increment for Subscribers in New York, New Jersey and Connecticut. International Calling Plan will be billed in 60-second increments and rounded to the nearest minute for Subscribers not in New York, New Jersey, Connecticut and Pennsylvania.
IMPORTANT: It is the Subscriber's responsibility to properly secure their own account, phone system and network, including, but not limited to securing a private branch exchange ("PBX") to prevent the PBX from being compromised and fraudulent calls from being made. If fraudulent calls are detected, Optimum reserves the right to disable International Calling Plan without prior notice until the Subscriber properly secures their account, phone system (including the PBX) or network. Subscribers are responsible for all charges incurred as a result of an unsecured or compromised account, phone system or network.
Optimum may impose limits on the unpaid balance for International Calling Plan charges incurred by Subscriber during a Usage Cycle (the "Calling Limit"). Optimum shall have the right to modify Calling Limits, either on an individual Subscriber basis or as applied to all Subscribers, in its sole discretion and impose varying Calling Limits depending on Subscriber's account status. To the extent Calling Limits are imposed, they are as follows: (i) Subscribers in good standing with Optimum Phone Service for less than 90 consecutive days have a Calling Limit of Fifty Dollars ($50) per Usage Cycle and (ii) Subscribers in good standing with Optimum Phone Service for 90 or more consecutive days have a Calling Limit of One Hundred Fifty Dollars ($150) per Usage Cycle. Where Calling Limits are imposed, Subscribers may create "Personal Calling Limits" whereby they set a maximum aggregate amount of fees for International Calling Plan that can be accrued during a Usage Cycle which amount is lower than the Calling Limit that may be imposed by Optimum. Except as described below, where Calling Limits are imposed, Subscribers will not be able to complete International Calling Plan calls in the event they have reached the Calling Limit or Personal Calling Limit. Where Calling Limits are imposed, if a Subscriber is within $10 of their relevant Calling Limit, they have the ability to make additional International Calling Plan (the amount of such limits subject to the discretion of Optimum) during the current Usage Cycle by making a payment in the amount of their current Calling Limit plus any outstanding account balances. Where the remote access feature with International Calling Plan is available, subscribers can use the remote access feature with the International Calling Plan at per-minute rates while away from Subscriber's residence. Subscriber understands that when using the remote access feature to make International Calling Plan at per-minute rates, additional third party charges may also apply (i.e., pay phones charges, cellular charges or hotel phone system charges). Subscribers will automatically be enabled to complete international calls via International Calling Plan at the per-minute rates, subject to certain exceptions for those Subscribers enrolled in the
International Per Minute Calling Plan (as described in Section 3(G) below). Once a Subscriber is no longer enrolled in one of the Optional International Calling Plans, international calls will automatically be placed as a call in the International Calling Plan at the per-minute rates and charges will be added to Subscriber's monthly billing statement. In addition, for those Subscribers enrolled in one of the Optional International Calling Plans, any international calls exceeding the international calling minutes allotted by the Optional International Calling Plan or international calls made to destinations not included in the Optional International Calling Plans, will be charged at the International Calling Plan per-minute rates and charges will be added to Subscriber's monthly billing statement. Destinations excluded from the International Calling Plan include Satellite phones, Global Network Numbers and Audio-text lines/destinations.
For customers not in New York, New Jersey, Connecticut and Pennsylvania, if you are not enrolled in the International Calling Plan, you are not capable of making international calls.
Optimum offers the following installation options:
Basic installation: Optimum will connect one (1) telephone or wireless telephone base station to an available phone port activated on the applicable Optimum Phone cable modem. Optimum is not responsible for connecting other phones in the home to the Optimum Phone cable modem.
Self-Installation (where available): With Self-Installation, a self-install kit is shipped directly to a Subscriber's home or can be picked up at an Optimum Store. With this kit, the Subscriber will be able to connect one (1) telephone or wireless telephone base station to the Optimum Phone cable modem.
Home Wiring: Where available, Optimum provides a Home Wiring solution that enables Subscribers to use Optimum Phone on existing home phone jacks. Optimum reserves the right to determine the manner in which the home wiring solution is executed in the Subscriber's home. In certain cases, Optimum may be required to alter or adapt the Subscriber's inside wiring so that Optimum Phone is available on the existing phone jacks. Home Wiring does not include wall fishing and custom wiring. A fee may apply for Home Wiring.
Alarm Wiring: Where available, Subscribers who wish to use Optimum Phone as the connection between their home security system and central station monitoring, must request Alarm Wiring.
NOTE: The Subscriber is solely responsible for maintaining all inside wiring and phones within the service location. Optimum will troubleshoot and fix reported problems for a specified fee or service charge. The fee or service charge is based on the then current rate in effect.
Where permitted and available, in certain buildings such as multiple dwelling units, Optimum may not have access to the Subscriber's inside wiring located within the apartment unit. In these instances, Optimum shall use commercially reasonable efforts to determine whether and how best wire the Subscriber's home, either by installing a predetermined number of new jacks in the Subscriber's home or by performing the Basic Installation described above.
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